Hours and Contacts 

8:00AM – 5:00PM Monday – Friday, by appointment only. 

Phone: (402) 472-5831 

Schedule an Appointment: CFPA Appointment Booking (https://go.unl.edu/cfpa-support)  

Open a Service Request Ticket: nusupport@nebraska.edu (mailto:nusupport@nebraska.edu

**we have not transitioned yet to the new TDX ticketing system utilized by NU ITS. Currently, Faculty, staff and students can email us to create a support ticket at: cfpahelp@unl.edu (mailto:cfpahelp@unl.edu)  

E-Mail the Help Desk: cfpahelp@unl.edu (mailto:cfpahelp@unl.edu

**I think once we transition to TDX ticketing, this email will be used for general inquiries that might not necessitate a ticket. This might change. 

 Office: Brace Hall 205 (between Richards and Architecture Halls) 

ITS Staff 

David Bagby (use the info from https://arts.unl.edu/hlfpa/faculty/david-bagby).  

 Drew Davis. (use the info from https://arts.unl.edu/art/faculty/drew-davis)  

 Note from Kathe:  For these, I would just include a photo, their name, their title and their contact info, similar to what we do on the college advising page for the advisors. See https://cfpaits.unl.edu/its-staff for reference, except it’s David and Drew. Joseph Morris is no longer at UNL so leave him off.) 

College Resources

CFPA Resources (**url page renamed to CFPA Resources) 

**On the page linked above, add at the bottom: For additional questions, please e-mail us at: cfpahelp@unl.edu  

**On the page linked above, add: Avid Nexis Storage Request Form 

Information Systems Policy (**Currently links to a PDF, but copy contents to new web page instead) 

UNL Resources

NU ITS Support Portal – General portal that provides access to technology support for services across the University 

ITS Help Centers  - Provides support information for Microsoft 365 Suite, TrueYou Identity, Duo Two-Factor Authentication, and connecting to the NU Networks 

ITS Knowledge Base Articles 

ITS Service Catalog 

Manage and Reset Your Password 

Canvas Help and Resources 

Virtual Private Network (VPN) Services - GlobalProtect 

Duo Two-Factor Authentication 

Wireless Network Connections